FAQs - Mommy And Me Swag

FAQs

ORDER

HOW DO I PLACE AN ORDER? 

Choose the product(s) that you want to purchase and press the Add to Cart button. Then go through the checkout process(Shipping Address and Billing Info) and complete your order.


SHIPPING TIMES

WHERE DO YOU SHIP?

We provide domestic shipping Only. However, due to the security reasons, we can’t deliver a shipment to the military area.

HOW DO YOU SHIP?

We ship all orders by mail service.

After finishing processing your order, we will send it to the shipping company and it will be completely handled by them.

WHY DIDN'T MY SHIPMENT COME IN ONE PACKAGE?

We ship your orders from various warehouses in the US. Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order. 

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

The shipping time will depend on your exact location. However, it usually takes only 10-15 business days for shipping in the US.

HOW CAN I TRACK MY ORDER?

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5 days after you receive that email.

WHEN WILL MY TRACKING INFORMATION APPEAR?

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center.

WHY CAN'T I TRACK MY ORDER ON YOUR WEBSITE?

Please note that the tracking information will be displayed after 2-5 days after being updated.

For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.

WHY IS MY SHIPMENT STATUS UNCHANGED?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents or backlogs. Please note that tracking information can be displayed after your order started being shipped.

 

PAYMENT

HOW CAN I PAY FOR MY ORDER?

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. 

WHICH CURRENCY ARE YOU USING ON THE WEBSITE?

Our products are listed in US Dollar.

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